Looks like Sony is joining Nintendo in the “console manufacturers dealing with a class action lawsuit for analog stick drift” club, as Chimicles Schwartz Kriner & Donaldson-Smith has filed against the company for users having issues with the PlayStation 5’s DualSense controller.
The firm put out a form last week for PS5 owners to give them the low down on any stick drift they’d been experiencing with the controller since the system launched back in November. This included asking about any customer service experiences they’d had in seeking repairs. According to a report by Eurogamer, the complaint was officially filed on February 12 and claims the DualSense is “defective.”
The lawsuit has been filed on behalf of plaintiff and Virginia citizen Lmarc Turner, and other customers affected across the country. Turner specifically bought his PlayStation 5 on February 5, and his DualSense began drifting that day. When he contacted Sony’s customer service, he was told to reset his console, which didn’t alleviate the issue. Eventually, Turner shelled out $69.99 for a second DualSense.
“Specifically, the DualSense controllers that are used to operate the PS5 contain a defect that results in characters or gameplay moving on the screen without user command or manual operation of the joystick.
“This defect significantly interferes with gameplay and thus compromises the DualSense controller’s core functionality.”
The complaint accuses Sony of being aware of DualSense drift thanks to online complaints, and says that those affected have “slim” options when it comes to repairs. Sony is apparently also requiring people to pay for shipping, regardless of if they have a warranty on the device.
“Customers are experiencing long wait times and having to deal with a maze of pre-recorded phone prompts before finally speaking with an agent concerning repairs for DualSense controller drift,” read the complaint.
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Chimicles Schwartz Kriner & Donaldson-Smith is also currently working on a similar lawsuit against Nintendo for the Switch’s Joy-Con drift. Since the lawsuit was filed in 2019, the Nintendo Switch Lite launched with similar issues, with people who bought the handheld system being added to the lawsuit shortly after. In October, the firm asked those affected by Joy-Con drift to supply it with video testimony about how their experience suffered thanks to the faulty analog sticks.
